Where we ship
We currently ship within the United States.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
Shipping cost and delivery
Shipping is calculated at checkout based on your address. You'll see the exact cost and the available delivery options before you pay.
Tracking
As soon as your order ships, we email you a tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.
Returns
If your Zimoh set isn't right for you, you can return it within 30 days of delivery. Items should be unused and in their original packaging.
To start a return, email us with your order number and we'll send you instructions. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Refunds
Once your return arrives and passes inspection, we issue a refund to your original payment method within 5–10 business days.
Damaged or wrong item
If something arrives damaged or isn't what you ordered, email us within 7 days with a photo and we'll replace it or refund you — your choice. No return shipping cost to you.
Order changes and cancellations
Need to change or cancel an order? Email us as soon as possible. We can usually help before the order ships.
Contact
Email: zimoh.official@gmail.com — we reply within 1–2 business days.